VaMijo
Privacy Policy — VaMIJO
VaMijo
Privacy Policy — VaMIJO
The following document shall outline the privacy policy for Mijo Ride-hailing and Delivery Service.
The table below highlights the revision history to the privacy policy for VaMijo Ride-hailing and Delivery Service.
| Version Number | Last Update Date | Version Description | Version By |
|---|---|---|---|
| v1.0 | 1st July, 2026 | Comprehensive Privacy Policy following rebrand to VaMijo as a standalone mobility platform | Ferdinand Lokko |
| v1.1 | 4th July, 2026 | Updated to clarify Apple App Tracking Transparency (ATT), location data processing, analytics, SDK usage and App Store Privacy compliance. | Ferdinand Lokko |
Acceptance of the document indicates approval of its content and validity.
| Name | Title | Approval Date |
|---|---|---|
| Bernard Osei Akoto | Chief Operations Officer | |
| Emmanuel Ikenna | Chief Technology Officer |
Welcome to VaMijo, a digital mobility platform owned and operated by Afrifanom Limited ("Afrifanom", "VaMijo", "we", "our", or "us").
VaMijo provides technology-driven mobility solutions that connect individuals, businesses and independent mobility partners through a secure digital platform. Our services include, but are not limited to:
This Privacy Policy explains how VaMijo collects, uses, stores, shares and protects your personal information whenever you access or use our mobile applications, websites, business portals, APIs, customer support channels or any other VaMijo services.
Your privacy is important to us.
We recognize that the information entrusted to us is valuable and sensitive. We are committed to maintaining the confidentiality, integrity and availability of your information while ensuring transparency regarding how it is processed.
This Privacy Policy forms part of the contractual relationship between you and VaMijo and should be read together with our:
By creating an account, accessing or using any VaMijo service, you acknowledge that you have read, understood and agreed to this Privacy Policy.
Where required by applicable law, we will request your explicit consent before collecting or processing certain categories of personal information.
VaMijo is a wholly Ghanaian technology platform developed by Afrifanom Limited to simplify mobility, transportation and logistics across Ghana.
Unlike traditional transport companies, VaMijo operates primarily as a technology platform that enables riders, customers, businesses and independent mobility partners to connect safely and efficiently through intelligent digital matching, navigation and payment technologies.
Our ecosystem currently supports multiple user categories including:
As our platform evolves, additional services may become available under the VaMijo ecosystem. Unless otherwise stated, this Privacy Policy will automatically apply to those services.
This Privacy Policy applies to all information collected through:
Where authorized by you or your organization, VaMijo may receive information through approved third-party integrations.
This Privacy Policy applies regardless of the device used, including:
This Privacy Policy does not apply to services operated independently by third parties, even where such services integrate with VaMijo. Those organizations maintain their own privacy policies.
VaMijo has adopted the following privacy principles to guide every aspect of our products, operations and technology.
We collect and process personal information only where permitted by applicable laws or where your consent has been obtained.
We clearly explain:
Information collected for one legitimate business purpose will not be used for unrelated purposes without additional legal justification or your consent.
We collect only the information reasonably necessary to provide, improve and secure VaMijo services.
We encourage users to keep their personal information accurate and up to date. Users may update certain information directly within the VaMijo applications or by contacting customer support.
We employ administrative, organizational and technical safeguards designed to protect personal information from unauthorized access, alteration, disclosure or destruction.
Every VaMijo employee, contractor and authorized service provider handling personal information is required to comply with applicable privacy obligations and confidentiality requirements.
Privacy considerations are integrated throughout the design, development and deployment of VaMijo products, ensuring that data protection is embedded into our systems from the outset rather than added as an afterthought.
VaMijo respects user privacy and complies with Apple's App Tracking Transparency ("ATT") framework.
For the purposes of Apple's policies, tracking refers to linking user or device information collected from the VaMijo application with third-party information for targeted advertising or sharing such information with data brokers or advertising networks.
VaMijo does not currently perform tracking as defined by Apple's App Tracking Transparency framework.
Specifically:
Accordingly, the VaMijo iOS application does not currently request App Tracking Transparency authorization because no tracking activity, as defined by Apple, is performed.
Should VaMijo introduce future functionality that requires App Tracking Transparency authorization, users will first be presented with Apple's ATT permission request before any tracking occurs.
For purposes of this Privacy Policy, the following definitions apply.
A registered VaMijo profile created by a customer, driver, business or administrator.
An organization registered to utilize VaMijo services for corporate transportation, logistics or employee mobility.
Small text files stored on your device that help websites and applications remember information and improve user experience.
An individual or organization requesting transportation, delivery or logistics services through VaMijo.
Technical information collected from your mobile phone, tablet or computer.
An independent transportation or delivery provider registered on the VaMijo platform.
An organization or individual managing one or more drivers and vehicles through VaMijo.
Information identifying the geographic position of your device using technologies including GPS, Wi-Fi, cellular networks or other location services.
Any information relating to an identified or identifiable natural person, including information that can directly or indirectly identify that individual.
Any operation performed on personal information including collection, recording, organization, storage, updating, retrieval, consultation, transmission, analysis, deletion or destruction.
Personal information requiring enhanced protection under applicable law, including government-issued identification, biometric information, financial information and precise location data.
All mobility, transportation, logistics, payment, business and technology services offered under the VaMijo brand.
Any individual or organization other than VaMijo or the data subject.
Any individual accessing or using VaMijo services, including customers, drivers, fleet owners, businesses, visitors and administrators.
The information collected depends on how you interact with VaMijo, the services you use and the permissions you grant. We collect information in four primary ways:
The categories described below are illustrative and may expand as new VaMijo services are introduced.
When creating or using a personal VaMijo account, we may collect:
Information shared with VaMijo through:
To operate safely and comply with regulatory requirements, VaMijo collects additional information from drivers and delivery partners. This may include:
This information enables VaMijo to verify partner eligibility, maintain service quality, meet legal obligations and support safe platform operations, consistent with our partner onboarding and operational requirements.
Organizations using VaMijo may provide:
Information relating to employees or representatives authorized to access the organization's VaMijo account, including names, business email addresses, phone numbers and assigned permissions.
Business administrators may generate additional operational information through the use of reporting dashboards, user management tools and mobility management features.
Business account information supports organizational onboarding, account administration and operational reporting in line with VaMijo's business account capabilities.
Where required under applicable law, VaMijo processes personal information based on one or more of the following legal grounds:
Where we rely on consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.
By registering for, accessing or using VaMijo services, you acknowledge that you have read and understood this Privacy Policy.
Where required, VaMijo will request your explicit consent before:
You may withdraw or modify certain permissions through your device settings or within the VaMijo application. Please note that disabling specific permissions may limit or prevent the proper functioning of certain features.
If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact:
Afrifanom Limited
VaMijo Data Protection Office
Email: privacy@vamijogh.com (or designated privacy email upon launch)
General Support: support@vamijogh.com
Customer Support: Available through the VaMijo mobile application and official website.
Where required under applicable law, you may also lodge a complaint with the appropriate data protection regulator in your jurisdiction, including the Data Protection Commission of Ghana.
When you use VaMijo services for transportation or delivery, we collect and generate additional information necessary to facilitate and manage those services.
This information is essential for service fulfillment, dispute resolution, safety monitoring and service improvement.
Location information is fundamental to the operation of VaMijo's transportation and logistics services. VaMijo requests access to location information only after obtaining the user's permission through the operating system.
Depending on your chosen permissions, VaMijo may collect:
Location information is processed solely to support VaMijo services, including:
VaMijo does not use Precise Location or Approximate Location to track users across third-party applications, websites or advertising networks.
Location information is used exclusively within the VaMijo platform for the operation of transportation and delivery services requested by users.
VaMijo collects technical information about your device including:
Any device identifiers collected are used exclusively for securing user accounts, preventing fraudulent activity, maintaining application stability and troubleshooting technical issues.
VaMijo does not use device identifiers for cross-app tracking or targeted advertising.
You may grant or revoke these permissions at any time through your device settings. Certain features may not function properly if permissions are denied.
VaMijo provides integrated payment solutions, including mobile money and digital wallet services.
Payments may be processed through:
VaMijo does not store sensitive financial credentials such as PINs or passwords used for mobile money transactions.
VaMijo may communicate with you through various channels to provide services and support.
Marketing communications are sent directly by VaMijo. VaMijo does not provide customer information to advertising companies for personalized advertising or cross-platform marketing.
Users may opt out of promotional communications while continuing to receive essential operational messages relating to rides, deliveries, payments, account security and legal obligations.
VaMijo uses personal information for the following purposes.
VaMijo analyzes anonymized and aggregated operational information to improve:
Such analytics are used solely within the VaMijo ecosystem and are not used for advertising or tracking users across third-party applications.
VaMijo may share personal information in the following circumstances:
Customers and drivers share limited information necessary to complete rides or deliveries (e.g., name, phone number, location).
Third-party vendors providing services such as payment processing, cloud storage, customer support and security.
Where necessary to provide integrated services or promotions.
Where required by law, regulation or legal process.
In connection with mergers, acquisitions, restructuring or sale of assets.
VaMijo ensures that all third parties receiving personal information are bound by confidentiality and data protection obligations. Where VaMijo engages third-party technology providers, those providers process personal information solely on VaMijo's behalf.
They may not:
VaMijo retains personal information only for as long as necessary to:
Retention periods may vary depending on the type of data and applicable laws.
When personal information is no longer required, it will be securely deleted or anonymized.
VaMijo implements appropriate technical and organizational measures to protect personal information, including:
Despite our efforts, no system is completely secure. Users are encouraged to protect their account credentials and report any suspicious activity.
Depending on applicable law, you may have the following rights:
Requests may be submitted through VaMijo customer support or the Data Protection Office.
VaMijo does not sell personal information.
VaMijo does not participate in third-party behavioural advertising networks.
VaMijo does not share personal information with advertising companies for cross-app or cross-website tracking.
Any promotional communications delivered by VaMijo are based solely on the user's relationship with VaMijo and not on activity observed across third-party applications or websites.
Where necessary, VaMijo may transfer personal information outside Ghana to trusted service providers or partners.
In such cases, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
VaMijo services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take steps to delete it promptly.
VaMijo may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.
When updates are made:
Continued use of VaMijo services after updates constitutes acceptance of the revised policy.
Questions regarding this Privacy Policy may be directed to:
VaMijo Data Protection Office
Afrifanom Limited
General Enquiries
Email: support@vamijogh.com
Privacy Enquiries
Email: privacy@vamijogh.com
Website
www.vamijogh.com
Where applicable, users may also contact the Data Protection Commission of Ghana regarding concerns about the processing of their personal information.
VaMijo is designed primarily to facilitate real-world transportation and logistics services.
Information collected through the application — including location information, device information and operational information — is used solely for:
VaMijo does not use personal information collected through the application to track users across third-party applications or websites for advertising purposes.
Should VaMijo introduce future functionality that requires tracking under Apple's App Tracking Transparency framework, users will first be presented with Apple's ATT authorization prompt before such processing occurs.
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